Refund Policy

DilBus provides 100% refund if the bus is missed due to either DilBus or its partner company's fault. However, if the bus is missed due to any other reasons not directly related to DilBus it does not provide any refund (for example: waiting at the wrong pickup point or arriving late at the pickup point is not considered for refund).

Generally all refunds are processed the same day or instantly in most cases. Money is transferred/refunded back to the passenger credit/debit card/Bank account by the payment gateway within 24 hours. After which depending on the customer bank, it takes 3 to 10 business days to reflect the credit in your account.

Full refund happens only when there has been an error from DilBus.com end or the operators end. In other cases, where the traveler requests for cancellation, partial refund happens. Please check the cancellation terms of the particular bus operator these are mentioned on the ticket printout/Email. Or please contact our customer support for more details.

1. Customer will be entitled to a 100% refund of ticket fare if the cancellation of the journey is attributable to either DilBus or the bus operator. Customer will not be entitled to refund for cancellation of tickets for any other reasons.
2. In the event of dishonour of ticket by the bus operator, a full refund of the ticket fare would be processed within seventy two (72) hours. The refund would be credited to the customer within seven (7) working days of the dishonour of ticket.