About Terms And Conditions.
General Terms And Conditions.
- DilBus.com (DilBus Services India Pvt. Ltd.) is an aggregator for online bus ticketing inventory. Dilbus enables travellers to book bus tickets online right from the comfort of their home or office by providing them with choice of bus operators, departure times and prices. DilBus does not own or operate any bus services on its own. Dilbus does not advice any specific bus operator to its customers. The choice of the bus operator is purely the discretion of the customer.
- The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to some unavoidable reasons like traffic jams etc.
However, the bus will not leave the source before the time that is mentioned on the ticket. Passengers are advised to call the bus operator contact number mentioned
in the ticket and reconfirm the boarding point location and departure time on the day of journey.
- Passengers are required to furnish the following details at the time of boarding the bus. Failing to do so, they may not be allowed to board the bus.
3.1. SMS of the ticket or Email. (This is widely accepted by most bus operators)
3.2. Some operators do not accept the electronic ticket formats. We provide the details of such operators while booking tickets on DilBus.com. In such case we request you to kindly carry a printout of the ticket.
3.3. Proof of Identity (Driving License or Aadhar Card or Passport or PAN Card or Voter Card) - The passengers should reach at the mentioned boarding points 15 minutes prior to the scheduled departure time.
- A booking is considered confirmed if the booking confirmation page is shown to the customer, even if SMS/Email fails to deliver for any reason.
- Dilbus.Com provides a platform to Insurance company to list and Advertise their services on the website and App and allows customers You (Customer/You) to select Insurance Policy, based on your preferences. The listing of an Insurance Policy on the website does not constitute and should not be regarded as a recommendation. Once a reservation is made, and Insurance policy is selected You are agreeing to the terms and conditions of the Insurance Company.
- Dilbus Ultimate and Assured classification of Bus Operators is done from time-to-time based on Customers Feedback and Surveys conducted by Dilbus. Dilbus is showing the classification for customers to make an informed decision while choosing a Bus Operator for their journey. The choice of the bus operator is purely at the discretion of the customer. The classification of Bus Operator might change depending on the service performance of bus operator.
- If ticket confirmation/cancellation, SMS/Email, is not sent for any reason, if reported it can be resent by our support team. SMS/Email might fail to deliver or get delayed for several reasons which are not in DilBus control.
- Payment gateway/service charges DilBus will not charge any additional payment gateway charge or service unless otherwise specified in the booking details page.
- Any complaints/grievances should be reported in a weeks time from date of journey performed.
- By making a booking on DilBus.com customer acknowledges that DilBus will Call/Email/SMS or send alerts to give/take information regarding his/her bookings.
- In case of any claims arising out of unforeseen consequences/exigencies, DilBus liability would be limited to the extent of two times the value of the booking amount.
- The terms and conditions of our services can be amended, modified or withdrawn by DilBus.com at any time without notice.
- All legal disputes are subject to exclusive jurisdiction of the competent courts in Hyderabad (Telangana) only.
- No two offers that are live can be combined to be redeemed.
- Any offer published by DilBus or its partners can be changed without prior notice.
- Each offer can have its own terms and conditions. Please refer to the offers page.
- Generation of a valid bus ticket through its partners/operators.
- Sending an SMS, Email for ticket confirmation/cancellation.
- Providing voice/email support for any ticket booking/cancellation/refund issues.
- Any incorrect data provided by customer while booking the ticket.
- Any Bus delays, breakdowns, service cancellations and accidents.
- Any misbehaviour by the operator staff or co-passenger.
- Loss/damage of baggage.
- Late arrival by customer at the boarding point.
- Customer phone not reachable, operator did not call at the boarding point and left without picking the customer.
- Customer waiting at wrong boarding point.
- Any change of seat numbers done by the bus operator manually.
- Operator changing the boarding point for any reason.
- Operator arranging a different vehicle for pickup at boarding point and boarding the actual vehicle at a different place.
- Operator objecting on carrying pets.
- Improper booking done by agent, please contact the agent directly.
- Operator not providing In bus amenities/facilities mentioned while booking.
- Change of bus type by Bus operator for any reason.
- Bus fares are not controlled by Dilbus, so any change in fares is not the responsibility of DilBus.
- The fare might vary based on the seat selected. So the fare shown in the Search Page and seat Selection Page might vary. For Govt. Bus Operator's Bookings, Total fare is calculated as per the Govt. Rules after entering the passenger age.
- The rules and regulations for carrying luggages vary among bus operators. Most of the operators allow 15-20 Kgs of luggage (Bags, Suitcases) per passenger. Bus Operator has sole discretion to allow passengers to carry any other form of luggages like carton boxes etc. DilBus is not responsible in case passenger is not allowed to board the bus if the luggage is inappropriate (valuable goods, explosives, carton boxes etc) to carry in the bus. Please check with bus operator directly in case any extra luggage/carton boxes etc are being carried
DilBus may offer You the facility of opening user account on the Website. This user account can be linked to the Your email-id or phone number or both. For Your use of the Website, either by registering an account with DilBus or using the Website as a guest (unregistered user), You agree to the following:
- You are solely responsible for maintaining the confidentiality of Your account and password and for restricting access to Your device to prevent unauthorized access to Your account when You use the Website by registering an account with DilBus.
- By using the Website, either as a guest user or registered user, You authorize DilBus and its agents to access third party sites, including but not limited to that of banks and other payment gateways, designated by the bank or on the bank's behalf for retrieving requested information for processing of a customer generated transaction on the Website.
- In the event that You use the Website through a registered account, You agree to accept responsibility for all activities that occur through your DilBus account.
- In the event that You use the Website through a registered account, You should take all necessary steps to ensure that the password is kept confidential and secure and should inform DilBus immediately if You have any reason to believe that Your password has been compromised, or if the password is being, or is likely to be, used in an unauthorized manner. DilBus shall not be liable for any losses You may incur owing to any compromised login credentials of Your DilBus account. Please ensure that the details You provide DilBus are correct, complete and up to date and inform DilBus immediately of any changes to the information that You provide at the time of registering Your account with DilBus.
- DilBus will not be responsible for screening, censoring or otherwise controlling transactions, including ascertaining whether the transaction is legal and valid as per the laws of the land, if you are resident/national of a country other than India.
- You warrant that You will abide by all such additional procedures and guidelines, as modified from time to time, in connection with Your use of Website. You shall also be liable to comply with all applicable laws and regulations regarding use of the Website with respect to the jurisdiction concerned for each transaction.
- Website may be used for Your personal and non-commercial purposes only. Therefore, You are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or Facility available on Website for any commercial or competitive activity/purpose.
- DilBus reserves the right to refuse Your access to Website, terminate Your DilBus account, cancel any bus ticket reservations, remove and/or edit content on the Website at any time without notice if we have reasonable belief that Your account is being used for purposes other than as defined under Clause 3(7). Membership Eligibility
- Use of the Website is available only to persons who can enter into legally binding contracts under the applicable law. Persons who are "incompetent to contract" within the meaning of the applicable law are not eligible to use the Website. If You are a minor, you shall not register as a User of the Website and shall not transact on or use the Website.
- As a minor if You wish to use or transact on the Website, such use or transaction may be made by Your legal guardian or parents. We reserve the right to terminate Your membership and/or refuse to provide You with access to the Website if it is discovered that You are a minor or incompetent to contract according to the law.
- A transaction might fail for several reasons and your account/card might be debited without generating a ticket. If the amount is deducted from your account/card, we request you to call our customer care number to re-confirm the failed transaction before proceeding with a fresh transaction/booking.
- Transactions such as these are refunded back to customer. Please read the refund policy below..
- The Parties acknowledge and accept that electronic format shall be deemed an acceptable means of communication for the purposes of these Terms.
- These Terms constitute the complete and entire set of terms between the Parties on the subject of terms of usage of the Website' (save and except the other policies and terms referred to in these Terms) and shall supersede any and all other prior understandings, commitments, representations or agreements, whether written or oral, between the Parties to these Terms.
- If any provision of these Terms shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or enforceability shall not affect the other provisions of these Terms, which shall remain in full force and effect.
- In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms or by law, be deemed to be or construed as a waiver of that or any other right, so as to bar the enforcement of that, or any other right, power privilege, claim or remedy, in any other instance at any time or times subsequently.
The website/DilBus will not be liable for any damages of any kind, including without limitation, direct, indirect, incidental, punitive, and consequential damages, arising out of or in connection with the terms, site, facility, transaction processing service, inability to use the facility or the transaction processing service, or those resulting from any facility purchased or obtained or messages received or transactions entered into through the website, beyond the value of the last transaction carried out by you through the website
Cancellation policy.- The cancellation terms are different for each bus operator and are set by the bus operator itself. These terms are shown while booking as well as on the ticket printout/Email confirmation.
- The cut-off time for canceling a bus ticket depends on either bus start time/boarding point time/bus origin start time. For example: If the bus is scheduled to start from Origin Place at 4 PM and scheduled to reach your en-route selected city at 8 PM and scheduled to reach your selected boarding point at 8:15 PM then the Bus Origin Start Time is 4 PM, Bus Start Time is 8 PM and Boarding Point Time is 8:15 PM.
- Please read the cancellation terms provided in the search page against each bus service.
- Tickets booked online should be cancelled online only.
- Some of the operators accept Partial Cancellation. Please go through the Cancellation Terms in the Ticket.
- Preponement or Postponement cannot be done once ticket is confirmed.
- Cancellation of such tickets is not allowed after 15 days from the date of journey.
- In case of ticket cancellation, Insurance amount is non-refundable.
- Sevice Fee/GST are non-refundable for Ticket Cancellation/Service Cancellation
- By the use of any of the payment method/s available on the Website by You, DilBus shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to any of the following:
- Lack of authorization for any transaction/s; or
- Exceeding the preset limit mutually agreed by You and any bank/s; or
- Any payment issues arising out of the transaction; or
- Decline of transaction for any other reason/s.
- Transactions, transaction price and all commercial terms governing the provision of services are bipartite contractual obligations between You and the bus operator. DilBus acts merely as a facilitator being an independent platform and at no point in time, enters into any direct /contractual arrangement with the customers with regard to the services provided by the bus operator. Use of the payment Facility shall not render DiBus liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, or fraud as regards the services listed on the Website.
- You have specifically authorized the Website or its service providers to collect, process, facilitate and remit payments and/or the transaction price electronically. Your relationship with Website is on a principal to principal basis and by accepting these Terms You agree that Website is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on the Website that are paid for by using the payment facility.
- You understand, accept and agree that the payment facility provided through any third party on the Website is neither a banking nor financial service provided by DilBus, but is merely a facilitator providing an electronic, automated online electronic payment collection and remittance facility for the Transactions on the Website using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility Website is neither acting as a trustee nor acting in a fiduciary capacity with respect to the transaction or the transaction price
These Terms are governed by and shall be construed in accordance with the laws of India. The courts in Bengaluru shall have exclusive jurisdiction in respect of any disputes arising out of or in connection with these Terms.
Amendment / ModificationDilBus reserves the right to modify these Terms at any time with or without any further notice by uploading the revised Terms on the Website and it is Your duty to keep yourself aware of the revisions to the Terms of the Website
Disclaimer of Warranties and Liability- This Website, all the services (including but not limited to software) included on or otherwise made available to You through this Website are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing by DilBus or on the Website.
- Without prejudice to the forgoing paragraph, Website does not warrant that:
- Website will be constantly available, or available at all; or
- The information on this Website is complete, true, accurate or non-misleading.
- DilBus will not be liable to You in any way or in relation to the contents of, or use of, or otherwise in connection with, the Website. wherever, the same is under the control of the bus operator. The Website does not warrant that this Website; information, content, materials, product (including software) Facility or services included on or otherwise made available to You through the Website; the servers; or electronic communication sent from us are free of viruses or other harmful components, despite our best efforts to prevent these incidents.
- You are required to enter a valid phone number while booking a bus ticket on the Website. By registering Your phone number with us, You consent to be contacted by us for the purposes of the transaction on the Website or for sending you promotional offers or content.
- For the purpose of booking bus tickets through the Website, we warrant that we shall be responsible for the following activities:
- Issuing a valid ticket (a ticket that will be accepted by the bus operator); and
- Providing customer support and information in case of any delays in the departure of a bus / inconvenience caused to You.
- DilBus will process the ticket cancellation request from customers subject to the cancellation and refund policy of the respective bus operator. The cancellation fee may differ for each bus operator.
- The bus operator's bus not departing from/reaching the pick-up point or destination on time;
- The bus operator's employee/s being rude to You;
- The bus operator's bus seats or the journey not being up to Your expectation;
- The bus operator modifying and/or cancelling your bus ticket reservation partially or completely due to unavoidable reasons as described in the following clauses;
- Your baggage getting lost/stolen/damaged;
- The bus operator changing a customer's seat at the last minute to accommodate a female / child passenger;
- Bus departing without You boarding the bus, while You were waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveller of a particular bus operator);
- The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take the passengers to the bus departure point; and
- The bus operator not permitting Your baggage beyond a limit determined at the bus operator sole discretion
- This Website may contain links to other websites maintained by third parties ("External Sites"). These External Sites are linked to the Website for Your reference and convenience only. DilBus does not operate, control or endorse in any respect such External Sites or their content. You assume sole responsibility for use of these External Sites and is therefore, advised to examine the terms and conditions of those External Sites carefully.
- You must not link Your own website or any third party website, to this Website without obtaining the prior written approval of DilBus. Use of any automated screen capture or screen scraping technologies to obtain information from this Website without the prior written approval of DilBus is an infringement of our intellectual property rights.
- You acknowledge that You only have a limited right to use the Website and that You have no right to modify any part of the Website or reproduce, copy, distribute, sell, resell or access the Facility for any commercial purposes.
- You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged in these Terms. You shall use this Website, and any bus tickets purchased through it, for personal, non-commercial use only and shall not re-sell the tickets to any other person.
- You may not use any meta tags or any other hidden text utilizing the Website or its affiliates' names or trademarks without the express written consent of DilBus and or its affiliates, as applicable. You must not use the Website for any of the following:
- for fraudulent purposes, or in connection with any criminal acts or other unlawful activity; and/or
- to send or transport in the carriage of the bus, any material that does not belong to You; or material that is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam� to cause annoyance, inconvenience or needless anxiety.
Website may suspend, cancel or terminate Your account registered with us, with or without prior notice, if we believe in good faith that You have breached any of these Terms or any other terms or policies referred to in these Terms.
Dilbus reserves the right, at its sole discretion,to accept, hold and/or cancel any reservation of bus tickets made by the You on the Dilbus website, Dilbus mobile website and Dilbus mobile apps, which is deemed to be fraudu,lent or suspicious by Dilbus.
Dilbus will endeavour to inform You in the event of cancellation of reservation, owing to fraud or suspicious activity, to the best of its capacity, but shall not be liable for a failure to communicate to You of such cancellation.
Intellectual Property Rights- Content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dilbus, its affiliates or its content suppliers and is protected by Indian and international copyright and database right laws.
- The compilation of all content on this Website is the exclusive property of Website and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this Website is the property of Dilbus, its affiliates or its software suppliers and is protected by Indian and international copyright and authors' rights laws.
- You may not systematically extract/or re-utilise any parts of the contents of the Website without our express written consent. In particular, You may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this Website, without Dilbus's express written consent. You may also not create and/or publish Your own database that features substantial ( eg: prices and service listings) parts of the Website without Rebus's express written consent.
- You cannot use the Dilbus trademarks for commercially exploiting them for Your interests without our express permission. We reserve the right to initiate legal proceedings if we discover any infringement of our intellectual property rights.
- When You use the Website or send emails or other data, information or communication to DilBus, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic means from DilBus periodically and as and when required.
- We may communicate with You through email/SMS or by such other mode of communication, electronic or otherwise.
- By the use of any of the payment method/s available on the Website by You, DilBus shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to any of the following:
- Lack of authorization for any transaction/s; or
- Exceeding the preset limit mutually agreed by You and any bank/s; or
- Any payment issues arising out of the transaction; or
- Decline of transaction for any other reason/s.
- Please note that
- Transactions, transaction price and all commercial terms governing the provision of services are bipartite contractual obligations between You and the bus operator. DilBus acts merely as a facilitator being an independent platform and at no point in time, enters into any direct /contractual arrangement with the customers with regard to the services provided by the bus operator. Use of the payment Facility shall not render DilBus liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, or fraud as regards the services listed on the Website.
- You have specifically authorized the Website or its service providers to collect, process, facilitate and remit payments and/or the transaction price electronically. Your relationship with Website is on a principal to principal basis and by accepting these Terms You agree that Website is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on the Website that are paid for by using the payment facility.
- You understand, accept and agree that the payment facility provided through any third party on the Website is neither a banking nor financial service provided by DilBus, but is merely a facilitator providing an electronic, automated online electronic payment collection and remittance facility for the Transactions on the Website using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility Website is neither acting as a trustee nor acting in a fiduciary capacity with respect to the transaction or the transaction price.
- You shall indemnify and hold harmless Dilbus, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of these Terms or any document incorporated by reference, or Your violation of any law, rules, regulations or the rights of a third party.
- You hereby expressly release Dilbus or any of its affiliates or officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
- You are responsible for ensuring that Your travel date, time and destination are correct before booking/reserving the bus tickets or when you select to confirm your ticket purchase on the Website. Please check the cancellation Policy available on the Website for details about cancellation and refunds.
- You are solely responsible to be at the designated boarding point reasonably in advance before departure time. We are not liable if you fail to board the bus by the time the bus departs.
- The bus operators reserve the right to refuse you and your luggage from carriage on the bus for whatsoever reason that they deem justified, including but not limited to:
- Carrying of contraband, illegal substances, fragile or oversize/overweight luggage, Your unruly behavior, drunkenness or any other behavior that the bus operator deems to affect the other passengers' comfort or safety.
- You are unable to produce valid government issued identification proof while travelling.
- The payment of Your fare for the ticket is fraudulent;
- The booking of Your seat has been done fraudulently or unlawfully or has been purchased from a person not authorized by Dilbus;
- The credit card through which your payment was made for the ticket booking has been reported lost or stolen;
- The itinerary or booking or confirmation slip is counterfeit or fraudulently obtained;
- The itinerary of your reservation has been altered by a person other than Dilbus or our authorized agent on your express instructions;
- You are unable to produce a valid and legible boarding ticket for the intended travel. The boarding ticket constitutes as the prima facie evidence of the contract of carriage between the bus operator and the boarding ticket holder;
- You are deemed medically unfit to travel and may pose a health hazard to other passengers on board the bus, at the absolute discretion of the bus operator;
- You fail to arrive on time to board before the time of departure or fail to board the bus by the time the bus departs.
- If the bus operator has refused to carry You or choose to remove You from carriage as per the reasons abovementioned, we reserve the right to cancel the unused ticket and You will not be entitled to further carriage or refund of fare. We will not be liable for the consequential or incidental loss, damage, cost, or fee You may incurdue to the refusal of carriage.
- Children below age twelve (12) will not be allowed to book tickets for themselves nor will be allowed to travel, unless they are accompanied by an adult.
- Children above the age of 5 years need to compulsorily obtain a bus ticket at the regular fare of the ticket, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.
- The bus operator reserve the right to reschedule, cancel, and/or delay any journey and substitute other buses for reasons they deem necessary to do so.
- You are responsible to ensure that valid and necessary government issued personal identification documents, such as the passport, PAN card or Aadhar card, are carried with you for the journey.
Dilbus will not be responsible for any loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) and any other indirect or consequential loss to You when You commenced using the Website.